Sr Supervisor, Customer Service Job

An exciting opportunity is available in Rowad Global Packaging Company for a Sr. Supervisor, Customer Service Based in Dammam and will report directly to Sales & Marketing Manager

About the role:

Lead a team to work as a support to sales by providing high class services to achieve customer satisfaction, which could differentiate us from the competition

you will be responsible to:

• Lead the department to achieve highest level of customer satisfaction.
• Achieve dispatch target as per budget.
• Manges record keeping of customers (complaints/sampling/Dr&Cr notes.).
• Trouble shooting of issues as advised by commercial.
• Feedback to sales team regarding existing/new orders, shipment, documentation, etc.
• Identify and assess customers’ needs to achieve satisfaction
• Ensure timely delivery in coordination with planning and supply chain department.
• Manage documentation related agents’ commissions and sales rebates.
• Regular interaction with Accounts to maintain credit exposure, providing support to keep overdues under control.
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed.
  About You:
  Minimum Qualification:

Bachelor’s Degree in commerce or Business.

Minimum Experience:

6 Years working experience in customer services , preferable as a team leader

Required Skills:

• Industry, Market and Product Knowledge
• Sales Closing and Agreements
• Relationship Management
• Proficient in using SAP/ERP system, MS excel/word/Power point
• Knowledge of shipping/bank documents/LC terms, etc.
• Proven customer support experience
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• Ability to work under pressure

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